Client Service Assistant (12 Month Contract)

The Canada Life Assurance Company • London, ON

7d • Onsite

About The Position

Reporting to the Associate Manager, Central Services - Cheques and Output, this role provides operational support to teams across Canada Operations. You’ll work closely with internal business partners to ensure timely, accurate, and efficient processing of documents, reports, and communications in a fast‑paced environment. This position requires full‑time, in‑office attendance at the RAM Centre in London, Ontario.

Requirements

• Experience working in a high‑volume environment with competing priorities and tight deadlines
• Strong attention to detail with a commitment to accuracy and quality
• Excellent organizational and time‑management skills
• Self‑motivation with a demonstrated sense of urgency and ability to work independently
• A collaborative mindset, positive attitude, and willingness to support team success

Responsibilities

• Sort, verify, and distribute system‑generated reports to internal business partners
• Prepare physical documents for scanning and digital retention
• Review time‑sensitive client and advisor communications prior to distribution
• Reconcile and distribute system‑generated cheques
• Assemble Life Insurance policy contracts in both paper and digital formats
• Monitor and manage a shared team mailbox
• Support the team with ad‑hoc tasks, as required

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed