Customer Service Representative (CSR) - Part-Time

RTA of Central Maryland • Savage, MD

13d • Onsite

About The Position

The Transit Management of Central Maryland (TMCM) d/b/a the Regional Transportation Agency (RTA) manages and operates public transportation in Anne Arundel County, Howard County, Northern Prince George’s County, and the City of Laurel. RTA employs 150 administrative and operational staff out of our Annapolis-Junction location. We are seeking a customer-focused, computer savvy, dependable Customer Service Representative (CSR) for our call center. This part-time position will assist customers by answering a multitude of inquiries as well as scheduling rides/trips for passengers.

Requirements

• High School Diploma or equivalent required.
• At least 2 years of experience as a Customer Service Representative in a Call Center environment.
• Excellent verbal, written and interpersonal skills.
• Able to follow both written and verbal directions.
• Able to operate a computer, standard telephone system, and standard office equipment.
• Ability to provide appropriate business telephone etiquette.
• Ability to pass a pre-employment drug test.
• Compliance with uniform/dress code: Business casual attire.

Nice To Haves

• Fluency in Spanish and/or French

Responsibilities

• Assist customers by answering a multitude of inquiries.
• Schedule rides/trips for passengers.
• Provide a wide range of information to internal and external customers.
• Ensure that all calls are answered promptly.
• Accurately enter ride/trip data, reservations, complaints, and other applicable data into appropriate software programs.
• Remain up to date on current policies, changes to policies/procedures, and other general information in an effort to provide correct information to passengers.
• May greet visitors at the front and/or handle in-person inquiries.
• Keep the Mobility Manger updated on issues of concern.
• Other position-related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED