Customer Service Representative (Healthcare Insurance)

TEKsystems•Minneapolis, MN

1d•$21 - $21•Hybrid

About The Position

Join a leading healthcare insurance organization as a Customer Service Representative supporting members and healthcare providers with claims, benefits, and eligibility inquiries. This is a high-volume call center role ideal for individuals who are customer-focused, reliable, and motivated to grow their careers in the healthcare industry.

Requirements

Previous call center or customer service experience required.
Strong communication, active listening, and problem-solving skills.
Reliable attendance and strong work ethic.
Self-motivated with a desire for career growth and advancement.
Basic computer proficiency, including Microsoft Teams, Word, and Excel.
Ability to navigate multiple systems while assisting customers.

Nice To Haves

Healthcare, insurance, or benefits administration experience preferred.

Responsibilities

Handle 50-60 inbound calls per day from members and healthcare providers.
Assist callers with questions regarding health insurance claims, benefits, eligibility, and coverage.
Research and resolve customer inquiries while providing exceptional service.
Accurately document customer interactions and maintain detailed records.
Utilize multiple systems and applications to access account information and process requests.
Apply problem-solving skills to identify solutions and escalate issues when necessary.
Maintain compliance with company policies and procedures while handling sensitive information.