Customer Service Representative - Remote US TP90592

VetJobs

1d • Remote

About The Position

Customer Service Representatives respond to customer inquiries, questions, issues, and concerns by finding effective solutions. The role provides customer service through active listening, sensitive handling of confidential information, and clear communication. Representatives aim to resolve issues on the first call, de-escalate concerns, escalate interactions when appropriate, track call information for auditing and reporting, provide feedback on call issues, and upsell when required.

This remote role is available only to applicants located in the states listed in the posting. The work-from-home setup requires a dedicated workspace near the router for a hardwired Ethernet connection, meeting the specified internet speed and latency requirements. Proof of internet speed is required.

Teleperformance describes the work environment as collaborative and engaging, with opportunities to interact with customers from varied backgrounds and develop professionally.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be at least 18 years old.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Ability to work within a structured schedule that includes a variety of shifts.
• A dedicated workspace near the router that supports a hardwired Ethernet connection.
• Internet service with at least 15 Mbps download speed, at least 10 Mbps upload speed, and ISP latency under 50 ms; satellite, mobile data/hotspot, P2P, and VPN connections are not accepted.
• Proof of internet speed is required.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to customer inquiries.
• Provide excellent customer service through active listening.
• Handle confidential customer information sensitively.
• Aim to resolve issues on the first call through a proactive approach.
• Communicate appropriately with customers.
• Attempt to resolve and de-escalate issues calmly.
• Escalate interactions when necessary and appropriate.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell when required.

Benefits

• Paid training
• Competitive wages
• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED