Customer Service Rep(02810) - 425 N. Western Ave.

Domino's Franchise•Peoria, IL

1d•Onsite

About The Position

Domino's Pizza is seeking a dedicated, customer-focused Customer Service Representative for its 425 N. Western Ave. location in Peoria, United States. The role involves welcoming customers and delivering positive service experiences while supporting team operations. The representative takes orders, processes payments, prepares pizzas to company standards, handles customer questions and concerns, and helps maintain a clean and sanitary workplace. The position requires working efficiently in a fast-paced environment, collaborating with colleagues, and following company and food-safety policies. Employees may need to stand for extended periods and lift items weighing up to 25 lbs. The schedule may include various shifts, weekends, and holidays as scheduled.

Requirements

Strong verbal and written communication skills and the ability to interact professionally with diverse customers.
Friendly, positive attitude and commitment to customer satisfaction.
Ability to work efficiently and remain calm in a fast-paced, high-volume environment.
Basic math skills for cash handling and providing accurate change.
Collaborative, team-oriented approach.
Ability to stand for extended periods and regularly lift up to 25 lbs.
Attention to detail and commitment to cleanliness and organization.
Strong multitasking and prioritization abilities.
Flexibility to work various shifts, including weekends and holidays as scheduled.
Reliability, punctuality, and a strong work ethic.
Active listening skills and ability to understand and respond to customer needs.
Problem-solving ability, including resolving issues independently or escalating them appropriately.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly demeanor.
Process cash and credit card transactions accurately.
Prepare and assemble pizzas according to company standards and quality specifications.
Address customer inquiries, resolve concerns, and handle complaints with empathy and professionalism.
Collaborate with team members to support smooth operations during busy periods.
Maintain a clean, organized, and sanitary work environment in compliance with food-safety regulations.
Manage multiple responsibilities while prioritizing customer needs.
Lift and move items weighing up to 25 lbs. as needed.
Follow company policies, procedures, and food-safety standards.
Use problem-solving skills to overcome challenges and support team success.