Customer Service Representative - RTA 10/5
About The Position
Garnet River is seeking Customer Service Representatives for an international company in the transportation industry. The Representative will provide assistance with travel directions in the Chicago, Illinois area, offering professional, knowledgeable, and courteous support. This is a remote position based out of Tullahoma, Tennessee, but requires local residency for equipment pickup. The role involves determining the reason for customer calls, which may include travel information, ADA assistance, lost and found inquiries, RTA fare applications, and transit-specific complaints. Representatives will use translation services for accurate directions, multiple websites for travel planning, and submit customer requests for transit schedules. They will also be responsible for accurately recording and posting detour instructions and adapting communication to the general public.
Requirements
- High school degree, or equivalent
- 1 year experience in a Customer Service/Call Center
- Must be a good team player
- Must possess a positive attitude
- Must excel in a fast-paced environment
- Able to work and respond in a high-volume situation
- Willing to work extended hours
- Ability to type 40 plus words per minute (WPM)
- Proficient in Microsoft Office
Responsibilities
- Determine reason for call - Travel information, ADA, Items Lost & Found, RTA fare applications, transit specific complaints
- Use Translation service to provide accurate directions
- Use multiple websites for travel planning & various transit programs
- Submit customers mailing request for bus & train schedules
- Accurately record and post unplanned Detour instructions
- Adaptable in communicating information to general public
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
