Customer Service Rep

Nesco Resource • City of Industry, CA

1d

About The Position

Nesco Resource is seeking a customer-focused, detail-oriented Customer Service Representative to support a high-volume, fast-paced call center and distribution center. The role handles inbound calls, responds to customer inquiries by phone and email, processes orders and other requests, and researches and resolves customer concerns. The representative also performs data entry, maintains accurate customer and order records, coordinates with internal departments, and provides administrative support as needed. Local candidates are required; relocation assistance is not available.

The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The position requires a high school diploma or GED, at least six months of call center experience, and at least six months of data entry experience in a demanding customer service or call center setting.

Requirements

• High school diploma or GED.
• At least 6 months of experience in a call center environment.
• At least 6 months of data entry experience in a demanding customer service or call center setting.
• Experience handling customer inquiries and resolving issues over the phone or in person.
• Previous experience in a fast-paced, high-volume customer service environment.
• Strong computer skills, communication abilities, problem-solving skills, and the ability to manage multiple priorities while maintaining accuracy and professionalism.

Responsibilities

• Handle a high volume of inbound customer calls using a multi-line telephone system.
• Respond professionally and courteously to customer inquiries and requests by phone and email.
• Assist customers with order inquiries, special requests, and general account questions.
• Research and resolve customer concerns while maintaining a positive customer experience.
• Process requests involving new and existing orders, product substitutions, product pickups, returns, credits, and other special requests.
• Accurately enter and update customer information in computer systems.
• Document and process customer requests correctly, and follow up on outstanding requests in a timely manner.
• Coordinate with internal departments to resolve order-related issues.
• Perform data entry and maintain accurate customer and order records.
• Assist departments within the Distribution Center as needed.
• Use computer applications and communication systems to support daily operations.
• Collaborate with team members and internal departments to provide efficient customer service.
• Support additional projects and administrative duties as assigned.

Benefits

• Medical coverage through a MEC (Minimum Essential Coverage) plan.
• Vision coverage through a MEC plan.
• Dental coverage through a MEC plan.
• 401(k).
• Employee Assistance Program (EAP) services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED