Customer Service Representative - Canton Parks and Recreation

City of Canton•Oh 44718, OH

About The Position

The Customer Service Representative serves Canton Parks and Recreation by handling customer service needs, including shelter reservations, program registrations, and customer communications. The role performs additional clerical duties as assigned by the Administrative Manager and Director, and supervises customer service staff. It assists the Administrative Manager in coordinating communication between front office staff and the Parks and Recreation Superintendents about customer service needs, rentals, programs, and activities. The representative supports front office staff with customer service issues, refers matters to the Superintendents or Director when appropriate, and works to resolve complaints about programs, facility rentals, and scheduling. The position also assists with other projects assigned by the Director. The stated work schedule is 8:30 a.m. to 4:30 p.m., Monday through Friday. Weekend, evening, and special-event work may also be required as the schedule demands. The role is classified as Fiduciary (Canton Parks Commission).

Requirements

High school graduation or GED and at least 18 years of age.
An Associate's degree from an accredited college or university is required; a Baccalaureate degree is preferred.
A valid, current Ohio driver's license is required.
Must be a U.S. citizen or hold a permanent resident card.
Must successfully pass a background check and drug screening.
Must be willing to attend training sessions or schooling to maintain or improve skills.
Must be able to read and write and have a good command of English.
Strong oral and written communication skills.
Ability to perform basic mathematics.
Basic proficiency with Microsoft Excel and Word and knowledge of Microsoft Office products.
Professional phone skills and ability to work well with the public.
Must present a neat and professional appearance.
Must be able to lift 50 pounds, squat, bend, and move as necessary for the job.

Nice To Haves

Baccalaureate degree.
Experience in a government or customer service-related field.
Experience with financial management and recreational programming software.
Proficiency with scheduling software and other park and recreation software programs.

Responsibilities

Handle customer service needs, including shelter reservations, program registrations, and customer communications.
Perform additional clerical duties as assigned by the Administrative Manager and Director of Canton Parks and Recreation.
Supervise customer service staff and schedule seasonal office staff, approximately one to two part-time employees.
Assist the Administrative Manager in facilitating communication between front office staff and the Parks and Recreation Superintendents regarding customer service needs and coordination of rentals, programs, and other activities.
Assist front office staff with customer service issues involving programs, rentals, and activities, and bring issues to the attention of the Superintendents and/or Director when appropriate.
Work to resolve complaints regarding programs, facility rentals, and scheduling.
Assist with other projects as assigned by the Director.
Manage cash controls.
Follow the policies and procedures of Canton Parks and Recreation and the City of Canton.