Customer Service Representative (02900) - 407 E University Ave

Domino's Franchise • Urbana, IL

7h • Onsite

About The Position

Join the team as a Customer Service Representative at the Urbana location at 407 E University Ave. The role provides customer service, takes and prepares orders, processes transactions, and supports daily operations. The representative maintains a clean, food-safe work environment, helps the team during busy periods, and may assist with cleaning and restocking supplies. The position requires standing for extended periods and lifting or moving items weighing up to 25 lbs.

Requirements

• Excellent customer service skills and a friendly, positive attitude.
• Strong verbal and written communication abilities.
• Basic computer skills and ability to learn new systems quickly.
• Proven multitasking skills and attention to detail.
• Flexibility to work weekends, holidays, and various shifts as needed.
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Ability to follow directions and adhere to company policies and procedures.

Nice To Haves

• Cash handling experience preferred.
• Food preparation knowledge or willingness to learn.
• High school diploma or equivalent preferred.
• Previous experience in food service or a customer-facing role is a plus.

Responsibilities

• Answer phone calls and take customer orders accurately and efficiently.
• Prepare and make pizzas according to company standards and customer specifications.
• Process cash and card transactions and handle money accurately.
• Provide outstanding customer service, respond to inquiries, and resolve issues promptly.
• Maintain a clean and organized work environment while following food safety and hygiene standards.
• Collaborate with team members to support smooth operations during busy periods.
• Assist with tasks as needed, including cleaning and restocking supplies.
• Lift and move items weighing up to 25 lbs as required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED