Assistant Manager (02900) - 407 E University Ave
About The Position
The Assistant Manager supports the success of the store by overseeing daily operations, maintaining efficient workflows, delivering exceptional customer service, and helping the store meet its performance goals. The role involves leading and motivating a shift team of 3 to 15 employees, supporting their training and development, and setting a strong example for the team. The Assistant Manager also assists the store manager with sales performance, scheduling, employee hours, inventory, cash handling, and implementation of company policies. The position requires working in a fast-paced food-service environment, maintaining cleanliness and food-safety standards, and responding professionally to customer questions and feedback. The stores operate every day of the year, so the role requires flexibility to work when needed, including weekends and holidays.
Requirements
- Proven customer-service experience, preferably in food service or retail.
- Experience leading a team.
- Strong leadership skills and the ability to motivate and manage a team.
- Excellent communication and interpersonal skills.
- Proficiency in cash handling and basic math.
- Ability to multitask and work efficiently in a fast-paced environment.
- Demonstrated problem-solving and decision-making skills.
- Knowledge of food safety regulations and practices.
- Ability to lift up to 25 pounds and stand for extended periods.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Proficiency using point-of-sale systems and basic computer applications.
- High school diploma or equivalent.
- At least 18 years old.
- Clean driving record and ability to pass a Motor Vehicle Record check.
- Valid driver's license and access to a reliable, insured vehicle.
- Positive attitude and commitment to delivering exceptional customer experiences.
Nice To Haves
- Additional education or training in business management.
- Food handler's certification, or willingness to obtain one.
Responsibilities
- Oversee daily store operations and ensure efficient workflow.
- Manage and motivate team members to maintain high performance standards.
- Handle customer inquiries and resolve issues promptly and professionally.
- Assist in training and developing new team members.
- Manage cash handling and financial transactions accurately.
- Maintain a clean and organized work environment.
- Implement and enforce company policies and procedures.
- Assist in inventory management and stock control.
- Collaborate with the store manager to achieve sales targets and improve store performance.
- Ensure compliance with food safety regulations and quality standards.
- Respond to and address customer feedback to improve overall satisfaction.
- Assist in creating staff schedules and managing employee hours.
- Lead a shift team of 3 to 15 people and help ensure staff are in the right place at the right time.
- Model punctuality, a positive attitude, appropriate presentation, and high standards for the team.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
