Customer Service Rep (01469)- 3200 Kristin Way
About The Position
MBR Management, a locally owned Domino’s franchise, is seeking a friendly and empathetic Customer Service Representative for its Louisville location. The representative provides customer support by responding to inquiries, sharing accurate information about products and services, and resolving issues with a positive attitude. The role also involves processing orders, refunds, and exchanges; documenting customer interactions; escalating complex issues; collaborating with team members; and participating in training and development. The company describes its goal as getting to know team members and helping them accomplish their goals.
Requirements
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in customer service software and basic computer skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Patient and empathetic approach to customer interactions.
- High school diploma or equivalent.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong team player with a positive attitude.
Nice To Haves
- Previous customer service experience preferred.
Responsibilities
- Answer incoming customer calls, emails, and chat messages in a timely and professional manner.
- Provide accurate information about products and services.
- Process orders, refunds, and exchanges efficiently.
- Identify and escalate complex issues to appropriate departments.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to ensure customer satisfaction.
- Stay updated on company policies, products, and services.
- Participate in ongoing training and development programs.
- Support team goals and contribute to a positive work environment.
Benefits
- Flexible hours.
- Competitive wages.
- Employee discount on all food items.
- Advancement opportunities.
- Paid training.
- Bonus structure.
- Full-time drivers are offered health, dental, and vision insurance after 60 days of employment.
- Full-time drivers may access voluntary accident coverage and critical illness coverage.
- Full-time drivers may access flexible spending accounts.
- Full-time drivers may contribute to a 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
