Customer Service Representative

Waste Connections•Maywood Park, OR

15d•Onsite

About The Position

Arrow Sanitary, a Waste Connections company, is looking for a Customer Service Representative to work in our Call Center in Portland, OR! This role involves interacting with customers to handle service requests, resolve disputes, and promote new services in a fast-paced, high-call volume environment. The position requires proficiency in various software applications and excellent communication and problem-solving skills.

Requirements

Ability to read, write, comprehend and communicate in English.
2 years of Customer Service or Call Center experience.
Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems.
Gather data, compile information, and prepare reports.

Nice To Haves

High school diploma or equivalent preferred.
Experience with MS Word, Excel, and Email preferred.

Responsibilities

Work in conjunction with other departments to resolve customer disputes.
Become proficient in the use of proprietary operational systems.
Interview customers and record information for service orders (installation, turn on, discontinuance, or change in service).
Determine charges for service, collect deposits, prepare change of address records, and issue discontinuance orders.
Demonstrate effective use of software applications, including MS Word and Excel.
Deliver services to customers in a manner that promotes goodwill.
Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints via phone and email.
Solicit sale of new or additional services.
Cover for the reception desk when necessary.