Customer Service Representative

DHL Supply Chain • Mechanicsburg, PA

1d

About The Position

DHL Supply Chain is hiring a Customer Service Representative for the Sandoz account. The role processes orders and prepares correspondence to meet customer needs, provides product, service, and transit information, and acts as a liaison to facilitate issue resolution. Strong email communication and data organization skills are central to the position; Outlook and Excel skills are required. The position is scheduled for the first shift, Monday through Friday, 9:00 a.m. to 5:00 p.m., at $18.45 per hour.

Requirements

• High school diploma or equivalent.
• 0–12 months of system, data entry, or reporting experience.
• Exceptional email communication skills and data organization skills.
• Skill with Outlook and Excel.

Nice To Haves

• 0–12 months of warehouse experience.

Responsibilities

• Resolve product or service problems by clarifying complaints, determining their causes, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Benefits

• Affordable medical, dental, and vision coverage available beginning on the 30th day.
• PTO program, including paid holidays and vacation.
• 401(k) with company match.
• Tuition reimbursement program.
• Training and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED