Customer Service Representative

Crash Champions • West Haven, CT

2d

About The Position

Crash Champions is hiring a Customer Service Representative to serve as a primary point of contact for customers at its collision repair facility. The role ensures customers and prospective customers receive prompt, professional assistance and provides clerical and administrative support to General Managers and Service Advisors. Duties also include handling financial transactions and records, entering information into accounting systems and spreadsheets, and balancing month-end statements.

Requirements

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Responsibilities

• Greet and assist customers and prospective customers promptly and professionally.
• Maintain a clean workspace, which is the first point of contact customers have with the facility.
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables and payables, enter information into the accounting system and spreadsheets, and balance month-end statements.
• Perform other related duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Group life insurance
• Disability insurance
• 401(k) retirement plan with match
• Referral bonus (“Cash From Crash”)
• Five paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed