Customer Service Rep (05017) -1022 8th Avenue W.

Domino's Franchise•Palmetto, FL

1d•Onsite

About The Position

The Customer Service Representative serves customers and helps prepare and handle Domino’s food products in a fast-paced store. The role includes taking orders by phone and in person, addressing customer concerns, handling cash, upselling, preparing pizzas and other products, maintaining food quality and safety, and cleaning the store and equipment. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time, and may also suit someone seeking a second job.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and carry supplies, including cases weighing up to 50 pounds.
Ability to push and pull trays on dollies, and occasionally climb stairs or a ladder, bend, crouch, squat, and reach.
Ability to use hands continuously and coordinate hand and eye movements; shaping dough requires frequent, forceful use of forearms and wrists.
Ability to talk and hear on the telephone and use near- and mid-range vision for most in-store tasks, depth perception, and distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare products.
Maintain food and portion control, hygiene, and food safety.
Perform general cleaning duties and clean equipment and the facility approximately daily.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
Receive deliveries and unload bulk products using a hand truck.
Take inventory and complete associated paperwork.
Use a computer keyboard or touch screen to enter orders.
Communicate with customers and co-workers to process orders.
Perform tasks such as stocking, maintenance, and changing prices on signs as needed.