Customer Service Representative

H2O Innovation • Laurel, MS

1d

About The Position

H 2 O Innovation provides public works management services and operations assistance for water and wastewater treatment plants to municipalities, government organizations, and businesses across North America. The Customer Service Representative will assist residents with water billing inquiries, payment processing, account maintenance, and utility service questions while providing excellent customer service. The position is based in Laurel, Mississippi.

The successful candidate must pass a background check, including criminal background and motor vehicle report checks, as well as drug and alcohol screenings. H 2 O Innovation is an Equal Opportunity Employer and values diversity in its workforce.

Requirements

• Strong communication and customer service skills.
• Strong organization and problem-solving abilities.
• Ability to handle customer concerns professionally.
• Must pass criminal background and motor vehicle report checks, as well as drug and alcohol screenings.

Nice To Haves

• Customer service or billing experience preferred.

Responsibilities

• Respond to customer inquiries regarding water bills, payment options, account balances, and billing discrepancies.
• Process payments, review account information, and maintain accurate customer records.
• Assist residents with billing adjustments, payment arrangements, and account updates in accordance with established policies and procedures.
• Research and resolve billing concerns, discrepancies, and customer complaints in a timely manner.
• Explain utility rates, fees, service charges, and billing procedures to customers.
• Assist with water service connections, disconnections, and account changes as needed.
• Maintain accurate documentation of customer interactions, payments, and account activity.
• Handle customer inquiries in person, over the phone, and through email or other communication channels.
• Protect confidential customer information and follow established procedures and city policies.
• Perform additional administrative and customer service duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Telemedicine
• Health Savings Account
• Life insurance
• 401(k) retirement plan with employer contributions
• Paid vacation and sick days
• Paid holidays
• $16–$18 per hour, based on experience

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed