Customer Service Rep(07912) - 420 N Imperial Ave

Domino's Franchise • El Centro, CA

7d

About The Position

At Domino’s, Customer Service Representatives are essential to creating great customer experiences. They interact directly with customers, provide excellent service, and help ensure orders are taken, prepared, and delivered efficiently. The role supports an organized, upbeat work environment, including during busy periods, and requires compliance with Domino’s standards, policies, and brand expectations. Flexible hours include evenings, weekends, and holidays, and the employee must work on major holidays.

Requirements

• Must be at least 18 years old.
• Strong verbal communication and interpersonal skills.
• Comfort with basic math, multitasking, and computer use.
• Customer-focused, reliable, and team-driven.
• Able to work in a high-energy environment under time pressure.
• Able to lift 25 lbs and stand for extended periods.

Nice To Haves

• Prior experience in customer service, retail, or food service.
• Familiarity with pizza ovens, kitchen equipment, or food preparation.

Responsibilities

• Greet customers in-store and over the phone professionally and enthusiastically.
• Take and accurately enter customer orders using Domino’s POS system.
• Maintain product knowledge to answer questions about ingredients, allergens, and store offerings.
• Handle cash, card, and contactless payments accurately and securely.
• Assist with preparing pizzas and other menu items according to Domino’s recipes and standards.
• Monitor order times and coordinate with delivery drivers to support timely dispatch.
• Support opening and closing procedures, including balancing registers and securing the store.
• Regularly clean and sanitize workstations, equipment, and lobby areas.
• Assist with stock rotation, inventory tracking, and restocking supplies.
• Address customer concerns, complaints, and order issues calmly and professionally.
• Follow health and safety guidelines, including food-handling and cleanliness requirements.
• Participate in team meetings, ongoing training, and store promotions.
• Help maintain an organized and upbeat work environment, especially during rush hours.
• Comply with Domino’s standards, policies, and brand expectations.
• Upsell menu items and promotions to enhance customer experience and boost sales.

Benefits

• Flexible schedules and shift options.
• Growth and advancement opportunities, including a CSR-to-shift-lead pathway.
• 50% off employee discount.
• On-the-job training and team support.
• A fun, fast-paced, and respectful work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed