Entry-Level Customer Service Representative

GEM•Norfolk, VA

12h•Onsite

About The Position

We are seeking an enthusiastic and customer-focused Entry-Level Customer Service Representative to join our team. This full-time, on-site position is an excellent opportunity for someone who enjoys helping people, solving problems, communicating with customers, and developing professional skills in a team-oriented environment. No previous customer service experience is required. We provide paid training, ongoing coaching, and support to help you learn the role and succeed in a professional customer service environment.

Requirements

Strong verbal and written communication skills
A positive attitude and willingness to learn
Professional and dependable work habits
Strong interpersonal and problem-solving skills
Good attention to detail
The ability to communicate effectively with customers and coworkers
The ability to work independently and contribute as part of a team
A genuine customer-focused mindset

Nice To Haves

Previous experience in customer service, retail, hospitality, sales, or another customer-facing environment is a plus but not required.

Responsibilities

Provide friendly, professional, and responsive customer service
Communicate with customers to understand their needs and answer questions
Assist with customer inquiries, service requests, and account-related questions
Build positive customer relationships through clear and professional communication
Learn company products, services, policies, and customer service procedures
Identify customer needs and help resolve questions or concerns in a timely manner
Maintain accurate customer information and follow established company procedures
Work collaboratively with team members to support customer needs and department goals
Participate in training, coaching, and professional development
Maintain a professional and customer-focused approach in all interactions