Customer Service Rep(01564) - 9620 Olive Blvd
About The Position
The Customer Service Representative works at the 9620 Olive Blvd location in Olivette, United States, delivering friendly, efficient service and positive customer experiences. The role handles customer interactions with empathy and professionalism while collaborating with the team to support smooth operations. Responsibilities include answering incoming phone calls and accurately taking customer orders; processing cash and credit card transactions; responding to customer inquiries, concerns, and requests; and preparing and assembling products according to company standards and quality specifications. The representative also maintains a clean, organized, and safe work environment, supports the team during busy periods, and assists with cleaning and organizational tasks. The job requires standing for extended periods and regularly handling items weighing up to 25 lbs. Employees are expected to be reliable and punctual, work a flexible range of shifts as needed, and resolve customer issues professionally, escalating concerns when necessary.
Requirements
- Excellent communication skills and a friendly, approachable, professional demeanor.
- Strong active listening skills and empathy for customer needs.
- Ability to follow directions and adhere to company policies and procedures.
- Basic math skills for accurate cash handling and transaction processing.
- Ability to multitask and work efficiently in a fast-paced environment.
- Team-oriented attitude and collaborative spirit.
- Strong problem-solving and decision-making skills, including handling challenging situations professionally.
- Ability to stand for extended periods and regularly lift up to 25 lbs.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
- Patience and resilience when managing high-volume customer interactions.
- Attention to detail and organizational skills.
- Reliability, punctuality, and consistent attendance.
- Ability to pass a criminal background check.
Nice To Haves
- Previous customer service experience is preferred but not required.
Responsibilities
- Answer incoming phone calls and take customer orders accurately and efficiently.
- Process cash and credit card transactions precisely.
- Address customer inquiries, concerns, and requests with empathy and professionalism.
- Prepare and assemble products according to company standards and quality specifications.
- Maintain a clean, organized, and safe work environment.
- Collaborate with team members to support smooth operations during peak periods and provide timely service.
- Handle and lift items weighing up to 25 lbs.
- Assist with cleaning and organizational tasks.
- Resolve customer issues professionally and escalate concerns when necessary.
- Meet scheduling commitments and maintain reliable, punctual attendance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
