Customer Service Representative - Temporary/Seasonal
About The Position
This is a temporary position that will be contracted from June 22nd to November 13th. Looking for a great opportunity to learn about County departments as well as help the community with their questions? Consider applying for the Customer Service Representative - Temporary/Seasonal position at the STAR Contact Center! As the Customer Service Representative - Temporary/Seasonal, you will be the first impression to the citizens of Maricopa County. It will be your knowledge that guides our voters to the answers they need. This is a fantastic entry-level opportunity to learn more about local government operations while making a meaningful impact on your community!
Requirements
- Customer service experience, clerical experience, or a combination thereof
- High School diploma or GED
- Post-secondary education may substitute for the required experience on a year-for-year basis.
Nice To Haves
- Bilingual in Spanish and English
Responsibilities
- Receive calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency represented
- Act as a communication facilitator between the public and the contact center management
- Communicate and process information to the Lead or Supervisor when necessary
- Answer incoming phone calls; may have to take and relay messages
- Provide factual information to the public and /or other County employees
- Maintain logs and other forms of information data entry
- Complete and review routine forms and memos, ensuring accuracy and completeness
Benefits
- Eligible for overtime compensation for all hours worked over 40 in the designated workweek
- Opportunities for growth and development within Maricopa County
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
