Customer Service Representative - Temporary/Seasonal

Maricopa County • Phoenix, AZ

1d • Onsite

About The Position

Please note that this is a temporary position that will be contracted from June 22nd to November 13th. Looking for a great opportunity to learn about County departments as well as help the community with their questions? Consider applying for the Customer Service Representative - Temporary/Seasonal position at the STAR Contact Center! As the Customer Service Representative - Temporary/Seasonal, you will be the first impression to the citizens of Maricopa County. It will be your knowledge that guides our voters to the answers they need. This is a fantastic entry-level opportunity to learn more about local government operations while making a meaningful impact on your community!

Requirements

• Customer service experience, clerical experience, or a combination thereof
• High School diploma or GED
• Post-secondary education may substitute for the required experience on a year-for-year basis.

Nice To Haves

• Bilingual in Spanish and English

Responsibilities

• Receive calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency represented
• Act as a communication facilitator between the public and the contact center management
• Communicate and process information to the Lead or Supervisor when necessary
• Answer incoming phone calls; may have to take and relay messages
• Provide factual information to the public and /or other County employees
• Maintain logs and other forms of information data entry
• Complete and review routine forms and memos, ensuring accuracy and completeness

Benefits

• Eligible for overtime compensation for all hours worked over 40 in the designated workweek
• Set hours of 8:00 AM -5:00 PM with a one-hour lunch
• Convenient downtown location accessible by public transportation, with many trendy eateries and entertainment venues nearby
• Opportunities for growth and development within Maricopa County
• Economical and comprehensive healthcare options
• Robust retirement plans
• Tuition and loan payment programs
• Multiple paid leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED