Temporary Customer Service Representative

OLLY

13h•Remote

About The Position

This role is for a Temporary Customer Service Representative. The primary focus is to provide world-class service to OLLY's customers through efficient and comprehensive communication regarding inquiries and problem resolutions. The position requires cross-functional support with Sales, Finance, and the supply chain. Key tasks include processing customer orders via EDI and Microsoft D365, managing inventory with a 3PL, assisting with customer and item data setup, managing Bills of Materials and UPC creations, and completing customer-specific data hubs. The role also involves identifying orders at risk, monitoring open orders and inventory, facilitating new customer onboarding, and tracking customer service performance through metrics and KPIs.

Requirements

1-5 years experience in customer service
Strong business acumen and a basic understanding of warehouse, inventory and logistics
Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve problems when they occur
Transparent, open/honest communicator – great listener who can read between the lines
Fast learner, can react to changing environment, strong communication and organization
Strong excel skills and math skills
Highly organized, detailed oriented, and self-motivated
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

CPG experience preferred
inventory management preferred

Responsibilities

Provide world-class service to OLLY’s customers.
Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc.
Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain.
Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP).
Troubleshoot ad hoc issues that arise.
Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders.
Assist with customer and item data setup.
Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).
Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations.
Monitor open orders, available inventory, aged inventory regularly and as dictated by business needs.
Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates and reports.
Pull together metrics and appropriate KPIs to be able to track customer service related performance.