Customer Service Representative (Temporary)

Taylor Communications•Fridley, MN

1d•$31•Onsite

About The Position

Taylor Corporation is seeking a Temporary Customer Service Representative in our Fridley-MN who is in a senior-level position responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer’s experience.

Requirements

May require an associate's degree and 4-6 years of experience in the field or in a related area
Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly
Proven problem-solving skills and the ability to think critically in high-pressure situations
Proficient in using customer service software and CRM systems
Demonstrated ability to lead and mentor team members
Ability to sit for extended periods while working on a computer
Candidates must be authorized to work in the United States without the need for employer sponsorship.

Responsibilities

Respond to customer inquiries via phone, email, and chat with professionalism and expertise
Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
Understand the specifications of each order to ensure smooth internal processing
Adherence to customer expected response times
Process orders, returns, and exchanges, while ensuring compliance with company policies
Maintain accurate records of customer interactions and transactions in the CRM system
Mentor and train Customer Service Representatives I and II, fostering a culture of continuous improvement
Collaborate with cross-functional teams to address customer needs and enhance service delivery
Analyze customer feedback and identify trends to improve processes and service quality
Stay informed about product updates, industry trends, and best practices to enhance service effectiveness