Customer Service Representative - Order Desk

Bedrosians Tile and Stone•Reno, NV

3d•$20 - $24

About The Position

The Customer Service Representative acts as the liaison between Bedrosians and its customers, assisting retail, contractor, fabricator, and wholesale customers. The role provides product information, including availability, pricing, applications, limitations, and installation recommendations, while supporting order entry, purchase order processing and receiving, and freight quotes. Representatives build customer relationships, deliver a positive buying experience, and resolve service issues with practical, mutually beneficial solutions. The position calls for an energetic, helpful, detail-oriented communicator who listens carefully and provides professional service. At smaller locations, duties may overlap with Warehouse Associate and/or Showroom Sales Representative responsibilities. These may include learning product lines and supporting warehouse pulling, packing, strapping, staging, unloading, shipping, receiving, and safety procedures.

Requirements

High school degree or equivalent.
Excellent email and computer skills.
Positive attitude.
Excellent and professional phone skills.
Excellent verbal English communication skills.
Detail-oriented.
Self-motivated and proactive, with willingness to take the extra step.
Demonstrate integrity, professionalism, and perseverance.
Possess a flexible work schedule.
Ability to lift up to 65 lbs.

Nice To Haves

Prior customer service experience.
Bilingual in Spanish.

Responsibilities

Work cooperatively in a team environment.
Greet and assist customers with product selections and follow through on their orders.
Enter orders, follow up on back-orders, invoice orders, and follow proper pick-up procedures.
Answer phone inquiries, including taking orders by phone.
Assist with stock checks, pricing, freight quotes, and order processing.
Process purchase orders and receivings for product lines.
Develop a basic understanding of design and color.
Resolve customer service issues.
Multitask and prioritize work through effective time management.
Maintain a neat and organized workspace.
Work within the company's defined policies, procedures, goals, and directives.
Perform other duties required by the position.
At smaller locations, learn current and new product lines and, where duties overlap, follow proper product pulling, packing, strapping, staging, unloading, shipping, and receiving protocols and comply with safety policies and protocols.