Customer Care Coordinator (Gratz, PA)
About The Position
MI Windows and Doors is seeking a professional, customer-focused Customer Service Representative in Gratz, Pennsylvania. The role serves as a key contact for customers with warranty and non-warranty service inquiries, processes requests, and coordinates with internal teams to resolve concerns promptly and effectively. The ideal candidate is organized, detail-oriented, and committed to excellent customer service. The position is scheduled for a day shift, Monday through Friday, and pays $20.00–$23.00 per hour. Responsibilities include supporting assigned customer accounts, handling calls and payment transactions, processing claims and service requests, coordinating with internal departments, and completing administrative and documentation tasks.
Requirements
- High school diploma or equivalent.
- Strong customer service, communication, and active listening skills.
- Ability to effectively manage a multi-line telephone system.
- Strong attention to detail and organizational skills.
- Proficiency with Microsoft Word and Excel.
- Ability to maintain confidentiality when handling sensitive customer and payment information.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal skills and ability to build positive customer relationships.
- Ability to work independently and collaboratively with cross-functional teams.
- Commitment to providing exceptional customer service and support.
Nice To Haves
- 2–3 years of customer service experience in a manufacturing, service, office, or related environment.
- Experience supporting warranty claims, service requests, or customer account management.
Responsibilities
- Serve as the primary contact for assigned customer accounts, providing information, support, and follow-up on warranty and non-warranty issues.
- Answer incoming customer calls and respond to inquiries professionally, accurately, and promptly.
- Process warranty claims, service requests, and related documentation while maintaining customer satisfaction.
- Handle payment transactions accurately and confidentially.
- Collaborate with Field Service, Sales, Engineering, Plant Operations, and Management to resolve customer concerns and order-related issues.
- Expedite special requests and coordinate solutions to meet customer deadlines and expectations.
- Maintain a positive, flexible, and solution-oriented approach when addressing customer concerns and changing priorities.
- Perform clerical and administrative tasks, including data entry, record maintenance, and documentation management.
- Support departmental goals and perform other duties as assigned.
Benefits
- Three comprehensive medical plan options
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Teladoc virtual healthcare services
- Employee Assistance Program (EAP)
- Annual Wellness Clinic
- Company-paid life insurance
- Voluntary life insurance
- Company-paid short-term disability
- Company-paid long-term disability
- Supplemental hospital indemnity insurance
- Critical illness insurance
- Accident insurance
- Paid time off (PTO)
- Paid holidays
- 401(k) retirement plan with company match
- Tuition reimbursement program
- Legal insurance
- Identity theft protection
- Pet insurance
- Team member discount program
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
