Customer Care Coordinator

Servco • Honolulu, HI

9d

About The Position

At the Servco Customer Care Center, Customer Care Coordinators work in a centralized call center and assist customers with scheduling service appointments at dealerships across Hawaii. The role is suited to someone with a positive attitude who enjoys helping others and working in a fast-paced environment. Coordinators handle phone calls and online appointment requests, identify and document service needs, coordinate requested transportation options, address customer concerns, and keep customers informed throughout the service process.

Requirements

• High school diploma or equivalent education.
• At least 2 years of customer service experience.
• Excellent communication and listening skills.
• Ability to multitask and remain calm under pressure.
• Basic computer skills.
• Ability to type at least 25 words per minute.
• Flexibility to work a full-time schedule between Monday and Saturday.

Responsibilities

• Answer inbound phone calls and make outbound follow-up calls in a timely manner.
• Help customers schedule appointments by phone and follow up on email and online appointment requests.
• Accurately identify and document appropriate service and maintenance needs.
• Coordinate shuttle or loaner service when requested.
• Resolve customer issues or concerns effectively.
• Communicate regularly with customers through reminder calls, vehicle-service status updates, and scheduling follow-up appointments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED