Coordinator, Customer Care

LCI Brand • Ft Bragg, NC

6d • Onsite

About The Position

The Customer Care Coordinator provides assistance with all customer-related matters and backs up and assists Customer Service Representatives. This onsite role is based at Fort Bragg and is scheduled Monday through Friday, 7:30 AM to 4 PM; hours may vary depending on the store. The position supports customer service, sales-order processing, customer follow-up, reporting, merchandising, and store sales activities.

Requirements

• High school graduate.
• One year of relevant work experience.
• Basic retail knowledge.
• Accuracy with computerized checkout systems.
• Interpersonal skills for communicating with customers, vendors, company divisions, coworkers, and management.

Responsibilities

• Handle customer-related matters and maintain a positive, friendly demeanor when assisting customers.
• Navigate Axapta to create and release sales orders.
• Communicate with customers and vendors by phone or email throughout the sales-order process.
• Quote on contracts and follow up on quotes; contact customers for additional information as needed.
• Routinely reconcile sales orders with material on hand or on order to maximize sales and reduce customer wait time.
• Coordinate order pickup and delivery.
• Maintain a customer list with email addresses and phone numbers and use it to seek additional business.
• Assist Customer Service Representatives at checkout counters as needed to reduce customer wait times.
• Conduct customer surveys to follow up on product satisfaction, delivery timeliness, and likelihood of repeat business.
• Register and track customer complaints and follow up promptly to resolve them.
• Create reports using AX and/or Excel to track sales-order progress and its impact on the BSC's budgeted sales.
• Work with management to ensure needed materials are on order and have adequate supply and shipping status.
• Create, modify, and email Excel spreadsheets as required by management, purchasing, and replenishment.
• Inform customers about the BUYBSC website and help them set up accounts.
• Inform customers about the DOD Emall program and help them navigate the website in select stores.
• Ensure daily price changes are published and displayed as instructed.
• Use current marketing tools to seek additional sales.
• Merchandise and replenish shelves as necessary.
• Interact with vendor representatives during sales calls and ask questions to better understand product uses.
• Perform other duties as assigned.

Benefits

• Competitive salary and compensation.
• Basic Life Insurance at no cost to the employee.
• 401(k) with match.
• Surplus-Sharing Plans.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Ten paid holidays annually.
• Paid Time Off (PTO).
• On-site Health and Wellness program.
• Employee Assistance Program (EAP).
• Upward mobility and rewards for hard work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED