Coordinator, Customer Care

LCI•Ft Bragg, NC

6d•Onsite

About The Position

The Customer Care Coordinator provides assistance with all customer-related matters and backs up and assists Customer Service Representatives. This is an onsite position at Fort Bragg, with a Monday–Friday schedule of 7:30 AM–4:00 PM; hours may vary depending on the store. The role supports customer sales orders, communication, follow-up, complaints, and sales activity, while coordinating with customers, vendors, coworkers, and management.

Requirements

High school graduate.
One year of relevant work experience.
Basic retail knowledge.
Accuracy with computerized checkout systems.
Interpersonal skills for communicating with customers, vendors, company divisions, coworkers, and management.

Responsibilities

Handle customer-related matters while maintaining a positive and friendly demeanor.
Navigate Axapta to create and release sales orders.
Communicate with customers and vendors by phone or email throughout the sales-order process.
Quote on contracts and follow up on quotes.
Call customers to obtain additional information as needed.
Reconcile sales orders routinely with material on hand or on order to maximize sales and reduce customer wait times.
Coordinate order pickup and delivery.
Maintain customer contact information, including email addresses and phone numbers, and use the list to seek additional business.
Assist Customer Service Representatives at checkout counters as needed to reduce customer wait times.
Conduct customer surveys about product satisfaction, delivery timeliness, and likelihood of future business.
Register and track customer complaints and follow up promptly to resolve them.
Create reports tracking sales-order progress and impact on the BSC’s budgeted sales using AX and/or Excel; work with management to ensure required materials are ordered and have good supply and shipping status.
Create, modify, and email Excel spreadsheets as required by management, purchasing, and replenishment.
Inform customers about the BUYBSC website and assist with customer setup.
Help customers understand the DOD Emall program and navigate the website in select stores.
Ensure daily price changes are published and displayed as instructed.
Use current marketing tools to seek additional sales.
Merchandise and replenish shelves as necessary.
Interact with vendor representatives during sales calls and ask questions to better understand product uses.
Perform other duties as assigned.