Coordinator, Customer Care

LCI•Columbia, SC

5d•Onsite

About The Position

The Customer Care Coordinator provides assistance with all customer-related matters and backs up and assists Customer Service Representatives. This is an onsite role at Ft. Jackson, scheduled Monday through Friday from 7:30 AM to 4:00 PM; the schedule may vary depending on the store. The role supports customers throughout the sales process, including creating and releasing sales orders in Axapta, communicating with customers and vendors by phone or email, quoting on contracts, coordinating order pickup or delivery, and following up on customer satisfaction and complaints. The coordinator also tracks sales-order progress and material availability, prepares and updates spreadsheets and reports, supports website and DOD Emall customer access, publishes price changes, assists with checkout, and helps with merchandising, replenishment, and sales growth.

Requirements

High school graduate.
One year of relevant work experience.
Basic retail knowledge.
Accuracy with computerized checkout systems.
Interpersonal skills for communicating with customers, vendors, company divisions, coworkers, and management.

Responsibilities

Handle customer-related matters and maintain a positive, friendly demeanor when assisting customers.
Back up and assist Customer Service Representatives, including at checkout counters as needed to reduce customer wait times.
Navigate Axapta to create and release sales orders.
Communicate with customers and vendors by phone or email throughout the sales-order process.
Quote on contracts and follow up on quotes.
Call customers for additional information as needed.
Reconcile sales orders routinely with material on hand or on order to maximize sales and reduce customer wait times.
Coordinate pickup and delivery of orders.
Maintain a customer list with email addresses and phone numbers and use it to seek additional business.
Conduct customer surveys about product satisfaction, delivery timeliness, and likelihood of future business.
Register and track customer complaints and follow up promptly to resolve them.
Create reports tracking sales-order progress and impact on the BSC's budgeted sales using AX and/or Excel spreadsheets.
Work with management to ensure material needed for sales orders is on order and has a satisfactory supply and shipping status.
Create, modify, and email Excel spreadsheets as required by management, purchasing, and replenishment.
Inform customers about the BUYBSC website and assist with customer setup.
Ensure customers are aware of and understand the DOD Emall program and, in select stores, know how to use its website.
Ensure daily price changes are published and displayed as instructed.
Use current marketing tools to seek additional sales.
Merchandise and replenish shelves as needed.
Interact with vendor representatives during regular sales calls and ask questions to better understand product uses.
Perform other duties as assigned.