Customer Care Coordinator

Servco Pacific Inc. • Honolulu, HI

8d • $19 - $24

About The Position

Customer Care Coordinators work in Servco’s centralized call center and assist customers with scheduling service appointments at dealerships across Hawaii. The role focuses on providing high-quality customer service in a fast-paced environment through phone, email, and online appointment requests. Coordinators help customers with service needs, arrange transportation options when requested, resolve concerns, and maintain communication throughout the service process.

Requirements

• High school diploma or equivalent education.
• At least 2 years of customer service experience.
• Excellent communication and listening skills.
• Ability to multitask and stay calm under pressure.
• Basic computer skills and typing speed of at least 25 words per minute.
• Flexibility to work a full-time schedule between Monday and Saturday.

Responsibilities

• Answer inbound calls and make timely outbound follow-up calls.
• Assist customers with scheduling appointments by phone and follow up on email and online appointment requests.
• Accurately identify and document the appropriate service and maintenance needed.
• Coordinate shuttle or loaner service when requested.
• Resolve customer issues or concerns effectively.
• Communicate regularly with customers, including reminder calls, vehicle service status updates, and scheduling follow-up appointments.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED