Customer Care Coordinator

Drees Homes • Fort Mitchell, KY

9d

About The Position

Drees Homes is seeking a Customer Care Coordinator for its Midwest Region. This administrative position focuses on customer service and supports the accurate, smooth processing of homeowner warranty and service needs. The role involves handling calls, providing clerical support to the Customer Care team, maintaining records and tracking logs, coordinating follow-up, preparing reports, and assisting operations with accounts payable. The position is not in a call center environment.

Drees Homes is a family-owned homebuilder headquartered in Fort Mitchell, Kentucky, operating in twelve metropolitan areas. The company describes a culture centered on integrity, excellence, opportunity, stability, and success, and notes its recognition as a four-time U.S. Best Managed Company and Great Place to Work-certified employer.

Requirements

• 1–3 years of previous office or administrative experience.
• High school degree required.
• Office work experience required.
• Exceptional customer service skills.
• Proven ability to address tense customer interactions appropriately.
• Upbeat, positive, can-do attitude.
• Strong verbal and written communication skills, including strong listening skills.
• Ability to follow through to a satisfactory conclusion.
• Strong computer skills, including Word, Excel, and data entry.
• Organized, detail-minded, and adaptable.

Nice To Haves

• Associate or bachelor's degree.
• Previous experience in the homebuilding industry.

Responsibilities

• Provide excellent internal and external customer service.
• Answer reception and customer service calls and determine the appropriate action.
• Provide administrative and clerical support for the Customer Care team.
• Prepare and maintain customer records, job files, and database tracking logs.
• Follow up with customers, subcontractors, and vendors as necessary.
• Prepare and distribute weekly and monthly reports.
• Assist the operations team with accounts payable.
• Perform other administrative and clerical duties.

Benefits

• Medical, dental, and vision insurance.
• Life, AD&D, and critical illness insurance.
• Wellness rewards.
• 401(k) savings plan.
• Profit sharing.
• Paid time off increasing with tenure.
• Tuition reimbursement.
• Long- and short-term disability coverage.
• Parental leave.
• Employee discount program on the purchase of a Drees Home.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED