Customer Care Coordinator (Gratz, PA)
About The Position
MI Windows and Doors is seeking a professional, customer-focused Customer Service Representative for its Gratz, Pennsylvania location. This role is a key point of contact for customers seeking assistance with warranty and non-warranty service inquiries. The coordinator processes requests and works with internal teams to resolve customer concerns in a timely and effective manner. The position is scheduled for a day shift, Monday through Friday, and pays $20.00–$23.00 per hour. The successful candidate is organized, detail-oriented, and committed to providing excellent customer service. Duties include handling customer accounts and calls, processing warranty claims and service documentation, accurately handling payment transactions, coordinating with internal departments, and performing administrative tasks. MITER Brands offers competitive pay and a benefits package that includes medical, dental, and vision coverage, paid time off and holidays, a 401(k) with company match, and other health, financial protection, and additional benefits. The company is an Equal Opportunity Employer and does not offer employer sponsorship at this time.
Requirements
- High school diploma or equivalent.
- Strong customer service, communication, and active listening skills.
- Ability to effectively manage a multi-line telephone system.
- Strong attention to detail and organizational skills.
- Proficiency with Microsoft Word and Excel.
- Ability to maintain confidentiality when handling sensitive customer and payment information.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal skills and ability to build positive customer relationships.
- Ability to work independently and collaboratively with cross-functional teams.
- Commitment to providing exceptional customer service and support.
Nice To Haves
- 2–3 years of customer service experience in a manufacturing, service, office, or related environment.
- Experience supporting warranty claims, service requests, or customer account management.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, providing information, support, and follow-up on warranty and non-warranty issues.
- Answer incoming customer calls and respond to inquiries professionally, accurately, and in a timely manner.
- Process warranty claims, service requests, and related documentation while maintaining customer satisfaction.
- Handle payment transactions accurately and confidentially.
- Collaborate with Field Service, Sales, Engineering, Plant Operations, and Management to resolve customer concerns and order-related issues.
- Expedite special requests and coordinate solutions to meet customer deadlines and expectations.
- Maintain a positive, flexible, and solution-oriented approach when addressing customer concerns and changing priorities.
- Perform clerical and administrative tasks, including data entry, record maintenance, and documentation management.
- Support departmental goals and perform other duties as assigned.
Benefits
- Three comprehensive medical plan options
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Teladoc virtual healthcare services
- Employee Assistance Program (EAP)
- Annual Wellness Clinic
- Company-paid Life Insurance
- Voluntary Life Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Supplemental Hospital Indemnity Insurance
- Critical Illness Insurance
- Accident Insurance
- Paid Time Off (PTO) and paid holidays
- 401(k) retirement plan with company match
- Tuition Reimbursement Program
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
