Customer Service Rep (03143) - 5113 FL-674 Suite 117

Domino's Franchise•Wimauma, FL

4d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly, positive customer service while taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food, and maintaining food safety and cleanliness. Team members receive in-store training and support, and the role may offer opportunities to advance into management or franchise ownership. The posting describes both in-store work and delivery duties, including driving and delivering products to customers.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to enter orders using a computer keyboard or touch screen.
Coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
For delivery duties: valid driver's license with a safe driving record meeting company standards, access to an insured vehicle for delivery, and navigational skills to read maps and locate addresses.
For delivery duties: ability to navigate adverse terrain, including multi-story buildings and private homes.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns and communicate with customers and coworkers.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare food while maintaining food and portion control, hygiene, and food safety.
Operate store equipment and stock ingredients and supplies from delivery areas into storage and work areas.
Take inventory and complete related paperwork.
Clean equipment and the facility, including general cleaning duties.
For delivery duties: deliver products by car to customers, deliver flyers and door hangers, and navigate delivery locations.