Customer Service Rep(03831) - Winter Garden, FL
About The Position
We are seeking a friendly and dedicated Customer Service Representative to join the team in Winter Garden, Florida. The role provides customer support by responding to inquiries, assisting with products and orders, managing accounts, and resolving issues with empathy and professionalism. The representative maintains accurate interaction and transaction records, works with teammates to deliver consistent, high-quality customer experiences, stays informed about company products, services, and policies, and participates in ongoing training and development. The role requires a customer-focused, supportive attitude and flexibility to work various shifts, including weekends and holidays, as needed. Physical duties include standing, walking short distances, sitting to complete paperwork, lifting and carrying supplies, pushing or pulling trays on dollies, occasionally climbing or using stairs, bending, crouching, reaching, and frequent use of the hands. Team members may use computers, phones, calculators, TDD equipment, and pizza-preparation tools.
Requirements
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Patient and empathetic approach to customer interactions.
- High school diploma or equivalent.
- Flexibility to work various shifts, including weekends and holidays, as needed.
Responsibilities
- Respond to customer inquiries by phone, email, and chat in a timely and efficient manner.
- Assist customers with product information, order processing, and account management.
- Identify and escalate complex issues to appropriate departments when necessary.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to provide consistent, high-quality customer experiences.
- Stay updated on company products, services, and policies to provide accurate information.
- Participate in ongoing training and development programs.
- Contribute to a positive work environment with a supportive, customer-focused attitude.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
