Branch Manager - Winter Garden, FL

Trustco Bank• Winter Garden, FL, US, FL

5d•Onsite

About The Position

Trustco Bank is seeking a dynamic, results-driven Branch Manager to lead the daily operations of a full-service branch in Winter Garden, Florida. The Branch Manager oversees branch performance across sales, customer service, lending, operations, and security. The role leads and coaches the branch team, builds customer relationships, and drives growth through business development, referrals, and client retention while balancing operational efficiency and strategic growth. This is a full-time position with hours aligned to branch operations: Monday through Wednesday, 8:30 AM–5:00 PM; Thursday and Friday, 8:30 AM–6:00 PM; and Saturday, 8:30 AM–12:00 PM on a rotating schedule. The branch is closed Sunday. Employees may need to remain 15–30 minutes after closing. Occasional travel for training, meetings, or branch support may be required. The role is non-exempt and supervisory.

Requirements

High school diploma or equivalent.
Supervisory experience.
Strong customer service and cash-handling experience.
Excellent verbal communication and interpersonal skills in person, by phone, and via email.
Fluent in English.
Access to reliable transportation.
Strong organizational skills and ability to manage multiple priorities.
Ability to work effectively in a collaborative team environment.
Willingness to participate in ongoing training and development.
Ability to lift 10–20 lbs. and stand for extended periods.

Nice To Haves

Bilingual ability.
Bachelor’s degree.
Previous banking or financial services experience.

Responsibilities

Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
Supervise, coach, and evaluate Assistant Branch Managers, Head Teller, and Tellers.
Conduct staff training, regular team meetings, and performance reviews.
Sell new products, services, promotions, and incentive programs to drive growth.
Originate residential, home equity, and installment loans.
Ensure compliance with bank policies, procedures, and security protocols.
Handle complex customer requests and resolve escalated issues in person or by phone.
Approve significant transactions, including large check cashing, bank checks, and general ledger tickets.
Maintain branch appearance and uphold operational performance standards.
Report regularly to senior management on branch performance, opportunities, and challenges.