Customer Service Rep (Call Center) (Venice, FL)

PGT Industries • Nokomis, FL

2d • $19 - $21 • Onsite

About The Position

The Customer Service Representative at PGT Windows & Doors, part of MITER Brands, delivers a positive customer experience by resolving warranty inquiries, coordinating service solutions, and maintaining clear, timely communication from initial contact through resolution. The role supports builders, contractors, and homeowners and works closely with internal teams to achieve quality outcomes.

The position involves phone and email communication, handling warranty claims and service requests, coordinating field technician schedules across assigned regions, communicating service timelines, and using internal service, scheduling, and payment systems. The role operates in a fast-paced, customer-focused environment that requires flexibility, professionalism, and collaboration with Field Service, Sales, Leadership, and Engineering.

The role is onsite at 3400 Precision Dr., North Venice, FL 34275, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The stated hourly pay is $19–$21, based on experience. A high school diploma or equivalent is required; customer service experience is preferred, and 2–3 years of previous customer service experience is preferred. Experience in manufacturing, building materials, or construction-related environments is a plus. Windows, millwork, or warranty-process experience is helpful but not required.

Requirements

• High school diploma or equivalent.
• Ability to communicate clearly, professionally, and empathetically with customers by phone and email.
• Problem-solving ability to assess customer concerns and determine appropriate next steps.
• Strong attention to detail when managing requests, documentation, and follow-ups.
• Ability to manage multiple requests and deadlines in a fast-paced environment.
• Ability to collaborate effectively with cross-functional teams.
• Professional judgment when handling sensitive situations, payments, and customer data.

Nice To Haves

• Two to three years of previous customer service experience.
• Customer service experience in manufacturing, building materials, or construction-related environments.
• Experience with windows, millwork, or warranty processes.

Responsibilities

• Respond to customer inquiries by phone and email, communicating clearly, professionally, and empathetically.
• Assess customer concerns, determine appropriate next steps, and drive issues toward resolution.
• Validate and process warranty claims efficiently.
• Coordinate service solutions and schedule field service technicians across assigned regions.
• Communicate service timelines and expectations to customers.
• Manage requests, documentation, and follow-ups accurately and within expected timelines.
• Use internal systems to track warranty claims, service requests, and payments.
• Collaborate with Field Service, Sales, Leadership, Engineering, and other internal partners to resolve customer issues.
• Handle sensitive situations, payments, and customer data responsibly.
• Adapt to changing priorities while maintaining service quality and meeting service commitments.

Benefits

• Competitive pay.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Three comprehensive medical plan options.
• Prescription drug coverage.
• Dental insurance.
• Vision insurance.
• Teladoc virtual healthcare services.
• Employee Assistance Program (EAP).
• Annual Wellness Clinic.
• Company-paid life insurance.
• Voluntary life insurance.
• Company-paid short-term disability.
• Company-paid long-term disability.
• Supplemental hospital indemnity insurance.
• Critical illness insurance.
• Accident insurance.
• Tuition reimbursement program.
• Legal insurance.
• Identity theft protection.
• Pet insurance.
• Team Member Discount Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED