Customer Service Representative - Canada

mSupply • Vaughan, ON

3d • Onsite

About The Position

The Customer Service Representative’s primary responsibility is to maintain ongoing business relationships with the customer base by responding to orders, general customer inquiries, invoice questions and customer concerns. This role will be responsible for representing the customers’ needs and goals to ensure the highest level of quality. Bilingual proficiency in English and French required, with the ability to communicate clearly and professionally in both written and verbal formats.

Requirements

• High School Diploma or GED equivalent
• Bilingual proficiency in English and French required, with the ability to communicate clearly and professionally in both written and verbal formats.
• 2 years prior call center experience in a related field, with similar computer requirements
• Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
• Aptitude for mathematical operations and numerical analysis.
• Use computers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
• Minimum keyboarding skills of 40 words per minute.

Responsibilities

• Processes customer requests for pricing, information, and availability regarding products.
• Processes customer orders for products both in stock and special order.
• Promotes the Marcone value and programs to create strong partnerships with customers.
• Identifies, researches, and resolves customer issues including computer system, billing, etc.
• Coaches’ customers how they can utilize computer systems to assist in resolving problems.
• Responsible for following up on customer inquiries not immediately resolved.
• Provides customers with product and service information and promotes Up-selling.
• Responsible for completing call logs and reports.
• Raises awareness and communicates with management of trends in customer calls.
• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
• Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

Benefits

• Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• RRSP with company contributions
• Paid time off - vacation, holidays and personal days
• Employee Assistance Program (EAP); Employee discounts and much more...

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees