Customer Service Representative

Planet Fitness•Wayne, MI

19h•Onsite

About The Position

The Customer Service Representative is responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience. This role involves direct interaction with members and guests, handling inquiries, managing check-ins, and maintaining the cleanliness of the facility.

Requirements

Must be 18 years of age or older.
Punctuality and reliability is a must.
Continual standing and walking during your shift.
Continual talking to members and potential members in person and on the phone during your shift.
Must be able to lift 45 pounds.

Nice To Haves

Customer service experience preferred.

Responsibilities

Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions.
Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Benefits

Great growth opportunities
Set Schedule
Medical, Dental and Vision insurance benefits (available to eligible employees)
Employee Referral Bonus Program
$1/hour premium added to any hours worked 10:00 PM-6:00 AM.
FREE Black Card Membership
401(k) with generous employer match
Profit sharing program!
A sparkling clean work environment (where we all pitch in to keep the club pristine!)
Contribute to changing people's lives every day by helping us create a healthier Planet
Work hard play hard with an amazing group of talented, dynamic team members
Employee Assistance Program (EAP)
Supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
Encouraging professional growth and development.
Creating a positive impact in our local communities through philanthropic initiatives.
Being part of a brand of which you can be proud!