Customer Service Representative-Canada

Shape Technologies Group•Mississauga, ON

2d•Hybrid

About The Position

Shape Process Automation, a SHAPE Technologies Group (“SHAPE”) company is a global, high-tech engineering and process automation provider. We develop integrated manufacturing strategies and industrial automation solutions for Tier I and Tier II suppliers and beyond. Our comprehensive approach and the passionate team behind it are how we’re redefining manufacturing with robotic automation. We take a holistic view of clients’ manufacturing operations, designing and implementing the right production strategies and solutions to meet their needs. We are committed to the professional growth and personal well-being of our team. We offer a competitive benefits package to help meet your financial, physical, and emotional needs. Our benefits programs are designed to support the growth of individuals, allowing team members to focus on Company vision and be fully engaged both at work and at home. Together, we tackle the toughest manufacturing challenges and drive industry innovation. But the most important common thread binding our teams is a shared, genuine passion to help our customers achieve greatness.

Requirements

Relentless customer advocate, experienced in finding solutions to improve relationships and drive growth
Intermediate level of analytical ability where problems are complex.
Strong verbal and written communication skills.
Ability to work independently.
High level of interpersonal skills to work effectively with others, solicit input from customers, and obtain cooperation from associates in other departments.
Innovative/creative thinking.
Quick learner able to adapt quickly while in learning mode.
Ability to work remotely in a home office when required.
Demonstrated ability to prioritize and manage multiple tasks
Attention to detail for accuracy.
High school graduate or equivalent training.
Minimum of two (2) years of experience in a customer service role
Familiarity with e-commerce websites
Familiarity with various computer systems, web-based programs, and phone experience.

Responsibilities

Expedite, process and input customer orders by exercising approved authority within given guidelines/policies to ensure completed delivery of customer orders.
Assists with the processing and troubleshooting e-commerce orders and various web-based requests.
Provides timely response to inquiries regarding production, assembly, accounting, and shipping concerns.
Reports detailed customer notes and trouble tickets via internal CRM tool.
Maintain customer records and files.
Function as liaison between customers and Flow International associates to facilitate quick resolutions of customer requirements or concerns.
Provide software registration assistance for customers.
Work with Technical Services to help provide part numbers for basic consumable parts to customers who request them.
Actively participate in aftermarket sales, including making outbound calls and providing promotional information to customers.
Responsible for helping the customer care team meeting annual, quarterly, and monthly business goals.