Customer Service Representative - Property Management

Invitation Homes • Plantation, FL

1d • $18 - $31

About The Position

The Customer Service Representative – Property Management provides high-level customer service to residents in a fast-paced, high-volume environment. The role supports an efficient customer service operation and helps maintain positive resident experiences while addressing property-related matters and supporting resident move-ins, applications, rent collections, and other property management tasks.

Requirements

• High school diploma or GED.
• Proven experience in property management administration or customer service.
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and Adobe.
• Professional verbal and written communication skills.
• Problem-solving skills and the ability to handle advanced calls with a calm demeanor.

Nice To Haves

• Experience using property management software.

Responsibilities

• Assist residents in person or over the phone in a professional and courteous manner.
• Handle property issues and general property condition assessments while maintaining a positive resident experience.
• Complete resident welcome calls and emails to support a seamless move-in experience.
• Assist with processing Public Housing Agency applications and communicate with the Housing Authority.
• Make outbound delinquency calls to residents regarding rent collections.
• Assist with handling residents’ responsibility for Home Owner Association violations.
• Review and complete applicable task-list action items.

Benefits

• Competitive pay.
• Annual bonus program.
• Generous paid time off, including vacation accrual, sick time, volunteer time, and standard and floating holidays.
• 401(k) with company matching contributions.
• Casual dress environment.
• Team events and gatherings.
• Employee resource groups.
• Health, dental, vision, and life insurance.
• Long-term and short-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED