Property Appraiser - Customer Service Representative

Pasco County•New Port Richey, FL

5d•Onsite

About The Position

The Pasco County Property Appraiser's Office is seeking a detail-oriented, team-focused Customer Service Representative I to support customers in a rapidly growing county. This entry-level position handles inbound calls and walk-in customer visits, processes homestead exemptions, responds to general inquiries, and performs data entry involving mathematical calculations. The representative serves as a liaison across the Property Appraiser's departments, coordinating with other teams according to customer needs. The role is less technical than Customer Service Representative II and requires more supervisor assistance. The position works in a professional office environment. The Property Appraiser has offices in New Port Richey, Land O' Lakes, and Dade City; occasional work or rotation away from the employee's assigned home office is required. The role reports to the Director of Service Operations. Team members are expected to acquire and demonstrate the knowledge and skills required for the position, with service excellence guiding interactions with customers and colleagues.

Requirements

High school graduation or an acceptable equivalency diploma.
Valid Florida driver's license.
Reliable transportation.
Ability to communicate effectively by phone, in person, and in writing.
Ability to operate a computer, including Microsoft Word and Excel, and learn industry software.
Ability to learn standard office procedures and the Florida statutes, Pasco County ordinances, and administrative rules and regulations related to Florida property appraisal.
Excellent customer service etiquette and organizational skills.
Ability to work in a team-oriented, professional atmosphere.
Ability to multitask, prioritize, and complete assignments effectively, efficiently, and accurately.
Ability to communicate effectively using verbal, written, and visual communication.