Customer Service Rep (05045) - 3112 Cleveland Ave Unit 3

Domino's Franchise•Fort Myers, FL

1d•Onsite

About The Position

A Domino’s Customer Service Representative takes and processes customer orders, provides friendly service, handles concerns and payments, and helps prepare food and maintain the store. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time and offers opportunities to develop a career within Domino’s. Work includes operating equipment, stocking ingredients and supplies, preparing products, completing inventory and related paperwork, and cleaning the equipment and facility. The job is performed in a fast-paced restaurant environment, with exposure to varying temperatures, food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts. Some duties take place outdoors in varying or adverse weather.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack delivery cases weighing up to 50 pounds, including lifting from the floor to shelves up to 72 inches high.
Ability to carry items including cans weighing 3 pounds, 7 ounces; pizza sauce weighing 30 pounds; and pizza dough trays weighing approximately 12 pounds each, carried three at a time.
Ability to push and pull trays on dollies; a loaded stack is approximately 24–30 trays and requires up to 7.5 pounds of force to push.
Ability to occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach repeatedly as required for food preparation, stocking, and cleaning.
Ability to use hands continuously and frequently use one or both hands; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
Ability to talk and hear on the telephone and use near- and mid-range vision for most in-store tasks, depth perception, and the ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide good customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products while following food and portion-control standards.
Follow hygiene and food-safety practices.
Operate equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, approximately daily.
Remove trash and perform other outside tasks.
Use a computer keyboard or touch screen to enter orders.
Unload deliveries using a hand truck and stock cases on shelves.
Change prices on signs and perform tasks such as washing walls and maintenance when needed.