Customer Service Rep(04477) - 30182 SUSSEX HWY., UNIT 3

Domino's Franchise • Laurel, DE

1d • Onsite

About The Position

The Customer Service Rep handles customer orders and supports the day-to-day work of the store team. Duties include operating equipment, stocking ingredients and supplies, preparing products, taking and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The role may be part-time or full-time and offers opportunities for advancement into management and other roles.

The work involves communicating with customers and coworkers in person and by telephone, entering orders using a computer keyboard or touch screen, and performing tasks that require accurate calculations and monetary change. Most tasks are performed standing, with frequent walking, reaching, bending, and hand use. Team members may unload and stock deliveries, move trays, carry supplies, and occasionally climb stairs or a ladder.

Work conditions include variable temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, and sharp edges or moving mechanical parts. Team members may also encounter adverse weather while taking out trash or performing other outside tasks.

Requirements

• Must be 16 years of age or older.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination to make precise, rapid movements with speed and accuracy.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing or pulling trays, bending, crouching, reaching, and continuous hand use.
• Ability to lift and stock cases weighing up to 50 pounds.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Unload and stock deliveries using a hand truck and move supplies, trays, and other products as needed.
• Perform occasional maintenance-related tasks, such as changing prices on signs or washing walls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed