Customer Service Rep(01144) - 5930 Cleveland Ave.

Domino's Franchise • Stevensville, MI

3d • Onsite

About The Position

Customer Service Representatives work as part of a Domino’s Pizza store team to serve customers and help prepare and process orders. The role includes operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position may offer opportunities to advance into management or other roles within the company.

The work involves frequent communication with customers and coworkers in person and by telephone, entering orders on a computer keyboard or touchscreen, handling payments and making change, and performing repetitive food-preparation and store tasks. Team members may work alone or with others and must perform under stress while meeting quality standards.

The role requires standing for most tasks, walking short distances, and regularly reaching, using hands, and bending. Some tasks involve lifting and carrying deliveries or ingredients, moving trays, occasional crouching or squatting, and infrequent stair or ladder use. Working conditions may include varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Outside tasks may involve varying or adverse weather.

Requirements

• Must be 16 years of age or older.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Ability to coordinate eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touchscreen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the stated physical tasks, including prolonged standing, reaching, bending, and lifting deliveries weighing up to 50 pounds.

Responsibilities

• Operate store equipment.
• Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders, and communicate with customers and coworkers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Unload bulk product deliveries using a hand truck and move ingredients and supplies to storage.
• Perform other store tasks such as stocking, cleaning, and maintenance as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed