Customer Service Representative

TEKsystems • Chino, CA

2d • $20 - $20 • Onsite

About The Position

The Customer Service Representative manages a high volume of inbound calls while providing timely, professional customer service. The role assists customers with scheduling airbag recall appointments and finding dealership information, and answers questions about recalls, warranties, and malfunctioning radio codes. Representatives document customer concerns, create cases, provide accurate information, resolve or close cases when possible, and route cases to the appropriate department when further assistance is needed.

The position handles approximately 30–40 inbound calls per shift and uses multiple screens, software applications, and processes to support customer interactions. It also involves supporting settlement calls, providing claim information, and working toward performance goals for call handling time, customer satisfaction, and claim resolution. The role requires availability within Monday through Friday, 6 a.m. to 5 p.m.; agents are scheduled at various times within that window. This is a contract position based onsite in Chino, California.

Requirements

• Customer service experience.
• Ability to work with a team and independently, with little supervision.
• Type at least 35 words per minute.
• Computer skills, including the ability to navigate multiple screens, tabs, software, and processes.
• Good decision-making skills.
• Availability Monday through Friday within the 6 a.m. to 5 p.m. scheduling window.

Nice To Haves

• College degree; equivalent work experience is sufficient.
• Automotive or dealership experience.

Responsibilities

• Manage a high volume of inbound calls in a timely manner while delivering strong customer service.
• Help customers schedule airbag recall appointments and provide dealership information.
• Answer questions about recalls, warranties, and troubleshooting malfunctioning radio codes.
• Capture customer concerns and document calls accurately to create cases.
• Provide accurate information, resolve and close cases when possible, and dispatch cases to the proper department for additional assistance.
• Handle inbound settlement calls and provide detailed claim information and support.
• Use call center software and tools to manage customer interactions and data.
• Work collaboratively with the team and provide clear feedback.
• Meet or exceed targets for call handling time, customer satisfaction, and claim resolution.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed