Customer Service Representative - Challenger (Cambridge)

Challenger Motor Freight Inc.•Cambridge, ON

5d•Onsite

About The Position

The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers’ loads.

Requirements

Minimum 2 years’ experience in a corporate customer service
High School Diploma or GED
Commitment to customer satisfaction and a customer focused mentality.
Strong computer skills.
Excellent communication skills.
Strong organizational skills and the ability to work on multiple tasks simultaneously.
Creative and effective problem-solving ability.
Well-organized, enthusiastic, professional and a positive team member.
Commitment to customer satisfaction and customer focused

Nice To Haves

Post-Secondary Degree or Diploma
Experience in the transportation industry

Responsibilities

Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
Book pickup and delivery appointments and schedule as required
Notify external and internal customers of late arrival
Trace loads, inquire on rates and capacity
Answer incoming calls and transfer appropriately
Data enter orders via EDI or manually inputting into the system
Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
Supply accurate information/updates through online portals for various customers and weekly reporting
Trouble shoot problems including rescheduling and cancellation of loads
Maintain customer profiles and ensure all special requirements are noted in profile and the order