Customer Service Representative

DHL (Supply Chain) • Bloomington, CA

1d • Onsite

About The Position

DHL Supply Chain is hiring a Customer Service Representative for their 1st shift. This role is crucial in a global business like DHL, offering endless opportunities for growth. The Customer Service Representative will process orders, prepare correspondence, and provide product, service, and transit information to customers. They will also act as a liaison to facilitate issue resolution, resolve customer complaints, maintain customer records, and process financial adjustments. The ideal candidate will work in a fast-paced, customer-centric team environment and contribute to maintaining high service levels.

Requirements

• Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
• Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
• Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
• Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
• Ability to quickly adapt and learn to navigate through customer portals.
• Ability to work in a fast-paced, customer-centric team environment.
• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience

Nice To Haves

• Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
• Experience with View software is preferred.
• 0-12 months of warehouse experience

Responsibilities

• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problems, expediting correction or adjustment, and following up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED