Customer Service Representative

Circle K Stores•Akron, OH

1d•Onsite

About The Position

The Customer Service Representative provides courteous, prompt, and attentive customer service; operates the cash register and other store equipment; and supports store cleanliness, merchandising, sales controls, financial controls, security, and administrative tasks. The role includes working with customers, handling payments, maintaining inventory and records, inspecting equipment and facilities, and reporting concerns to the Store Manager. The position requires regular, predictable onsite attendance and may involve job-related meetings at irregular hours. The listed hiring range is $14.00 to $14.50.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to accurately operate equipment that may include cash registers, scanners, hot or cold beverage dispensers, and other machines or tools.
Ability to work as scheduled and arrive on time.
Ability to communicate information and ideas so others understand.
Ability to perform basic arithmetic operations (addition, subtraction, multiplication, and division) preferred.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.
Ability to work alone and with minimum direction and periodic supervision.

Nice To Haves

High school diploma or GED.
Retail sales experience.
Ability to perform the four basic arithmetic operations.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, assist them, offer suggestions, and thank them as they leave.
Accurately ring up sales and handle cash, checks, and other payments.
Operate store equipment and machines, which may include fuel consoles, lottery machines, money order machines, and telecom transaction equipment.
Arrive on time and follow the dress and appearance code.
Clean and maintain the store, equipment, and areas inside and outside the facility; inspect facilities and equipment for safety, cleanliness, and proper working order.
Notify the Store Manager of equipment failures and maintenance or supply needs.
Complete merchandise ordering, receive and verify vendor deliveries, maintain and rotate stock, and place advertising and pricing signs.
Help control merchandise, cash shortages, and selling expenses; assist with inventory levels and shift audits.
Maintain accurate cash, sales, inventory, shift, and timekeeping records; account for variances and report sales, cash, or inventory discrepancies to the Store Manager.
Follow company or brand guidelines for product breakage and spoilage.
Report incidents such as injuries, theft, property damage, sanitation issues, waste-disposal issues, and potentially unsafe, unlawful, or unethical conduct to the Store Manager.
May take inventory of supplies and equipment, attend job-related meetings, and perform other duties assigned by the Store Manager.