Customer Service Representative

Ashley Furniture Industries • Modesto, CA

10h • $18 - $22

About The Position

The Customer Service Representative is Ashley’s front-line ambassador, providing exceptional service and positive experiences for customers. The role is the first point of contact for customers and provides administrative support to store operations while assisting with office functions. It contributes to customer relationship building and the operational excellence of Ashley’s retail business.

The representative greets customers and assists them in person, by phone, and by email; supports sales order processing and customer account management; handles payments and related financial procedures; and addresses customer concerns. The position also assists with audits, inventory processes, compliance checks, reporting, and documentation. The representative works with sales, merchandising, and other store associates and uses point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools. Additional tasks may be assigned by management.

Requirements

• Legally authorized to work in the United States.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledge of Microsoft Office Suite and system transactions.
• Ability to work flexible hours, including weekends and holidays, and rotate store opening and closing responsibilities across various shifts.
• Reliable attendance.
• Ability to thrive in a team environment.

Nice To Haves

• One year of customer service, office, and/or administrative experience is preferred.

Responsibilities

• Greet customers warmly and professionally and provide customer service in person, by phone, and by email.
• Assist with accurate sales order processing, confirm required documentation is complete, and obtain proper approvals before finalizing transactions.
• Process customer credit applications, assist with financing arrangements, and maintain customer account information in retail management systems.
• Follow cash-handling procedures, accurately process payments, and reconcile transactions according to company policies under the Office Manager’s supervision.
• Address customer inquiries and concerns, escalate complex issues to management, and follow up to ensure resolution.
• Support management with operational audits, inventory processes, and compliance checks by gathering documentation and verifying paperwork.
• Maintain accurate records, prepare routine reports, and complete and file sales and office paperwork according to company standards.
• Work cooperatively with sales, merchandising, and other store associates to support customer experience and efficient store operations.
• Use point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties.
• Complete additional tasks as assigned by management.

Benefits

• Extended health benefits
• Dental insurance
• Vision insurance
• Employee discount of 10%–30%
• Life and disability insurance
• Flexible spending account
• 401(k)
• Paid time off, including 80 hours of paid vacation and 40 hours of California Paid Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED