Customer Service Representative Friday-Sunday

SoGood Plumbing, Heating, & Air

7d • Onsite

About The Position

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in the Richmond area. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Also, we are one of the few companies in the area that do not require on-call rotations for technicians. We understand that your time at home is just as important as everyone else's.

Requirements

• Ability to learn the call script in order to sound professional and authentic when speaking with our customers.
• Willingness to participate in training to grow and develop as a professional.
• Ability to maintain and update customer database with complete and accurate information.
• Ability to maintain communication with dispatch and your manager.

Nice To Haves

• If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for.
• You will work in a place where you will be appreciated by your team and your customers, and where your work has a direct effect on the success of the company.
• There is room to grow for the right candidate.
• This is a career, not a job!

Responsibilities

• Promote customer satisfaction by converting incoming customer calls into booked service appointments.
• Learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Benefits

• Competitive pay - $18 an hour with a guaranteed $2 raise every year up to $28 an hour.
• Medical, Vision, and Dental Insurance with SoGood paying $250 monthly towards medical.
• Up to a month of paid leave.
• 401k Plan.
• Paid training through Nexstar.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed